At Mixora Trading Ltd., we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, you may request a return or exchange subject to the conditions below.
A return or exchange may be requested if:
You received a damaged or defective product.
You received the wrong product, size, or item.
The product is significantly different from the description or order.
The product is unused and remains in its original condition and packaging, where applicable.
Products that have been used, washed, damaged after delivery, or altered by the customer may not be eligible for return.
Please contact our customer support team as soon as possible after receiving your order if you believe there is an issue.
When contacting us, please provide:
Your order number.
A description of the issue.
Clear photos or videos of the product and packaging, if applicable.
Our team will review the request and confirm whether the product qualifies for a return or exchange.
If an eligible product is returned, we may offer an exchange for the correct or available product, depending on stock availability.
If the requested replacement is unavailable, we may offer an alternative resolution.
Refunds will only be issued for eligible orders after the returned product has been reviewed and approved by Mixora Trading Ltd.
If a refund is approved, the applicable refund amount will be communicated to the customer. Processing time may vary depending on the payment method and financial service provider.
Returns may not be accepted when:
The product has been used or washed.
The product has been damaged by the customer.
The product is returned without its original condition or packaging where required.
The return request is made without a valid reason or outside the applicable return period.
The issue resulted from incorrect care, handling, or use of the product.
Original delivery charges may not be refundable unless the return is due to an error on our part, such as sending the wrong product or a defective item.
Any applicable return or exchange delivery charges will be communicated to the customer before processing the request.
If you wish to cancel an order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the return procedure may apply.
Mixora Trading Ltd. reserves the right to review each return, exchange, and refund request individually and determine eligibility according to the condition of the product and the circumstances of the request.
For assistance with a return or refund, please contact our customer support team with your order details.
